What is a VOIP Caller and How it Works (Explanation)

What is a VOIP Caller and How it Works.  Voice over Internet Protocol, is a method for taking analog audio signals and turning them into digital data that can be transmitted over the Internet. Voice Over internet protocol (VOIP) is also known as IP (internet protocol) telepathy.  A VoIP caller is someone who is calling you using a VoIP system. In this article, we will explain how VoIP phone systems work and  does VOIP technology works for making phone calls over the internet.

What is VOIP?

Voice over internet protocol is also known as IP (internet protocol) telepathy. VOIP is a group of technologies that deliver voice communication and multimedia sessions over the internet protocols (IP) networks such as Intranet and Internet. VOIP is developed to overcome the need for traditional landlines or mobile networks which were used before to deliver voice or video communications. VOIP calling method allows users to connect with a person over the internet.

In general terms we can define the VOIP as follows:

  • Voice: Voice refers to the sound produced as a speech, or establishes communication over a receiver.
  • Over: An expressing trajectory.
  • Internet protocol: this is also known as IP address that defines how computer devices communicate with each other over the internet.

VOIP also converts the analog audio signals to digital data packets (IP packets) that can be transmitted over the internet (or Via internet protocols) rather than using the Public switched telephone network (PSTN).

How Does VOIP Works?

Firstly, VOIP converts analog voice calls into packets of data. These packets of data travel like any other data form like emails over the public internet or any other private internet protocol network.

With the help of VOIP, you can make calls through landlines or mobile phones. You can also call computer to computer with both parties speaking into a computer microphone or listening through the speakers or headsets.

If you want to make a call, all you need is an analog telephone adapter that is connected to your network, and also ensures that you have the best voice quality and security to have proper VOIP connection access.

Pros of VOIP for your business:

Here are simple steps you need to follow to implement VOIP network for your business:

  1.  Add a voice to the data networks. It will reduce costs, improve productivity, and enhance collaborations.

2. With VOIP, you can  save money by having one network to manage instead of two. It is easy to do any kind of modifications (add, change, or delete) of the phone extensions and locations. This is also added advantage of using VOIP for your business.

3. You can use mobile or home phones to access your workforce activities (Communication). Wireless IP phone connects the user to your communication system and data resources like customer information, they gather this information either from the warehouse or on the sales floor or anywhere they can access the information wirelessly.

4. Unified communication solutions for small businesses go beyond basic VOIP capabilities in enhancing collaborations. With the help of a unified communication solution, workers can easily collaborate through voice, video chat, web conference, instant messaging and also works as an easy to use interface.

Key features of VOIP

  • VOIP offers a business phone system basic such as IVR, keypress codes, Voice prompts and music on hold.
  • Inbound recording
  • Scheduler
  • Powerful reporting
  • Call parking
  • Custom caller ID’s
  • Voice Mail to Email
  • Intercom
  • Web based control panel
  • Blacklist Whitelist caller

Features of VOIP Phone System

Basic Features

  • Call forwarding
  • Call routing
  • Caller ID
  • Call recording
  • Emergency number
  • DND (do not disturb) option
  • Speed dial
  • Custom prompt
  • Queue
  • Ring group
  • Music on hold

Advanced Features

  • Voice mail to Email
  • Unified communications
  • Conferences
  • Mobility extensions
  • Auto provisioning
  • Redundancy
  • Time conditions
  • Blacklist or whitelist
  • Firewall

Advantages of VOIP

VOIP is an advanced method that transmits audio files into digital formats. Here are the few advantages of VOIP:

  • Lower cost: A significant advantage of the VOIP service for businesses is that it can help your business save money. In contrast, a VOIP is available for around $20.
  • World wide access: As the world continues to come to terms with the new trend of working from home. VOIP can help your employees work remotely from anywhere in the world.
  • Clear voice clarity: VOIP telephone system offers HD voice that makes it nearly impossible for the person you are calling to tell whether you are using VOIP or a traditional landline.
  • Security: One of the key advantages of VOIP is that it is very secure thanks to the standardized encryption protocol.
  • Scalability: With VoIP, you can scale your phone system in accordance with the needs of your business while remaining productive and keeping costs down.
  • Focused customer service: VOIP offers efficient customer service requires dependable two way communication. With a VOIP phone system, you can choose where and how to divert your calls. For instance, you might select the first few rings to be forwarded to your office. If you can’t answer the call, will then be transmitted to a second or third device, say a mobile phone or laptop. Simply put calls dont need to be missed anymore, especially if they are urgent.
  • Fully integrated system: A common misconception about VOIP is if the internet stops working, so does the ability to make calls. This doesn’t have to occur under the right circumstances. The fact is that call forwarding, like other features in VOIP phone systems, is flexible. The capability to choose where your calls are forwarded, and how, means that you also dont have to lose productivity because of a local power outage or weather related events. If the office phone can’t be answered, your mobile device or laptop can.
  • Reliable mobility: With a traditional phone system, a line that runs to a home or business is assigned its own phone number. Any movement that takes place then becomes a challenge of remembering the right codes or keys to dial.

What is a VOIP Caller?

VOIP is a Voice over internet protocol system and it is also known as a wireless connection service that takes the audio and transmits them over the internet. With a VOIP system, you can call someone anywhere in the world without using any traditional phone lines this is known as a “VOIP caller” method.

There are many VOIP caller services available commercially they help businesses to make a call to their customers, vendors, or stakeholders globally using an internet connection. VoIP caller service is more affordable than traditional phone calls. The best example for VOIP caller service providers are: Skype, Google voice, MST, Zoom vs Jitsi and Google meetings.

VOIP caller uses the call routing method that sends the data packets from one location to another via a computer network (it may be either ATM networks or the internet). The voice and data travel through the call centric network as a separate packet or a call.

Pros of VOIP Caller

VOIP caller offers more business benefits than any traditional phone call. Some of the VOIP Caller benefits:

  • VOIP caller provides features like call hold, call transfer, conference calling, call routing and auto attendant phone menus.
  • VOIP caller also enhances the quality of communication with the help of current technologies like voice mails, faxes and emails. Rather than repeating the same voice mail over and over, you can pre record a company approved and polished voice mail.
  • VOIP caller improves the business productivity as you can 
  • VoIP caller also enables us to use a cloud based calling that helps to connect with speed of internet connected devices.
  • VOIP caller makes a business grow with the latest advanced technologies.
  • VoIP callers is internet based and easily integrates various business software such as customer records, lead lists, emails and follow up business calendars. So you get the freedom to customize the business needs.

How to Identify a VOIP Caller

If you are new to the VoIP system or if you do not know who is calling or how to identify if it is a call from a VoIP number or other phone calls? Please follow the below steps to perform the above tasks:

Activate your caller Id: enable the caller ID button.

Using reverse phone look up services: there are many free or paid phone lookup services available on the market to identify a VoIP caller.

Perform caller ID name lookup: if you are enabled the CNAM lookup button then it’s easy to identify whether it is a VOIP caller or another phone call.

Using a softphone or hard phone: if you are using a soft or hard phone system, there is a feature called “Packet analyzer” that enables you to identify the VoIP callers.

5 Things You Need to get Started with VOIP

The below are the basic essentials that your business requires you to start planning to use VOIP

  • Internet connection: make sure you have a fast and reliable internet speed. Products like ethernet over fiber, whilst at times expensive, provide the best value for your business.
  • VOIP provider: pick a list of VOIP providers with strong and positive reviews and has a good reputation for service and quality. If your provider doesn’t have any reviews, ask for free trials.
  • VOIP plan selection: Now you have your shortlist of providers, find the plan that meets your channel needs (number of calls or lines) with a low monthly commitment, and minimal contract term.
  • Phone system: With your chosen provider and the best plan you can pick, it’s time to look for an IP enabled phone system to make the most of the cost saving.
  • Number porting: With your provider, VOIP plan and phone system all sorted, it’s time to move your phone number across to your new provider. This can take a couple of weeks, so be patient.

What is a VOIP Caller and How it Works Conclusion

We hope our post is helpful to readers who want to upgrade their skills set about VOIP and VOIP caller and how to start using this technology in your business. We hope a particular target audience which is Network security engineers and IT specialist will find it helpful in deciding whether these tools will fit well in the direction of technology journey.  

Avatar for Hitesh Jethva
Hitesh Jethva

I am a fan of open source technology and have more than 10 years of experience working with Linux and Open Source technologies. I am one of the Linux technical writers for Cloud Infrastructure Services.

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